Royal by name and royal by nature, these rooms were born with a silver spoon in their mouths. They offer all the perks of the Signature Experience along with an extra helping of generosity and plenty of wiggle room. Beautifully furnished and with rich and sophisticated decor, we’re convinced that pure, unadulterated luxury doesn’t get much better than this.
Stayed in a Royale suite which, probably because we arrived late afternoon, did not get off to the best of start. Booking in at Reception was a very slow process with only one Receptionist behind the desk who did not appear to be in a particularly receptive mood. The car park staff and porters were very good though as they advised my wife where to park and attended to the luggage as I remained stuck in the Reception queue.
The Royale suite (553) with balcony was a good choice, even though some of the promised Signature Experience treats of wine, home-made treats and biscuits were missing. After a phone call, the wine and biscuits were delivered but for the week we never received any home-made treats and biscuits only on one other day which was disappointing. However, we did enjoy the living space and separate bedroom and the balcony with garden view was excellent considering the fine weather that week. The bed was definitely large and definitely firm but possibly because of the mattress topper was also extremely comfortable. We enjoyed our four nights so much that we arranged to add on a further night but unsurprisingly, that meant a change of room, still a Royale (453) but on the ground floor directly below that of our initial room. This second room appeared less used and much cleaner with bedside lights, effective tv remote and improved shower than the initial room but the probable reason being why it is less used, is because the floor of the room above creaks so much that it becomes intrusive, particularly through the night as it woke us several times as the occupants moved around.
Eventually,we found the food quite good overall if a little repetitive, with just a couple of disappointments. The first evening's meal took one and a half hours to reach the dessert stage which is unacceptable and on two occasions we experienced very dry, burnt edge desserts. We found eating after 7 pm reduced the meal length to a more reasonable time but resulted in missing out on some of the chef's specials which had 'sold out'.
The big plus with this hotel is that the majority of staff are superb; friendly smiling faces who were ever willing to help.