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Fantastic food, great music, much to learn about customer services.
I appreciate that during the Covid Pandemic, it has been extremely difficult for any organisation to make everyone happy all the time. Having used Warner Leisure a number of times now I decided to introduce our new neighbours, an elderly couple, to a short holiday with Warner. Even though the food and entertainment were both excellent, there were a number of issues relating to our safety concerning the staff and their approach to the Covid rules. After speaking to a number of managers and several staff, we were unable to resolve these concerns as they were unable to explain the details relating to their actions. I decided to continue my investigation with the company once I was in the safety of my home. Both myself and one from the couple, had both recently been through…
A fantastic time
Just spent 4 nights at Avaston in a signature room. Brilliant entertainment both from visiting acts and a very talented entertainment team who worked great together even though 2 were just temporary from Bodelwyddan. Room was clean and well presented and the food and service were excellent. In these strange times that we are living through the whole team were superbly competent in making us as safe as it is possible to be.
Looking forward to my next Warners stay.
Everything about our stay was great. Our signature room was very pleasant with added little snacks & drinks. Food was lovely, plentiful & tasty, varied choice & served excellently by our hostess Dee. Entertainment by "Evah" was disappointing & very nearly cleared the room But "Sweet Sensation" were on point. The inhouse enterntainment could have been a little more lively but was enjoyable.......it is a shame that Covid put a block on dancing. We were kept busy during the day with a good assortment of things to do.......most enjoyable was Archery, Cross-bow & Rifle classes with Keiran, Ben & Mark. As for the Covid situation the staff were doing their very best to make you feel safe but some of the other visitors actions left a lot to be desired.....l could go on & on but you need to try it for yourself, l will certainly be returning.